IMPROVING HEALTHCARE ONE STEP AT A TIME.
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OUR SERVICES
Quality Improvement/Implementation Support
Education
Strategic Planning/Facilitation
STEP 1:
Strategic Plan
● Marketing + comms plan
● Human Resources (recruitment + retention, education + staffing needs, knowledge sharing
● Services (grief counseling)
● Technology (change, use of AI, EMR systems, + digital health)
STEP 2:
Quality Improvement
● Focus group/mapping (1-2 days events)
● Priority Setting (how to move forward with chronic disease care)
○ Implementation plan (staffing, HR, courses, intake,
○ Standardized education for communication
○ Standardized treatment plan
○ Post clinic care strategy + sustainability
● Performance Indicators + KPIs
○ % of patients with chronic disease
○ # of educated patients
○ Reduce acute care admission
○ Reduce patients in ICU care with chronic disease
○ Hospital to hospice transfers - new language
STEP 3:
Education + Facilitation
● Insert Sue’s service list/areas of expertise
● SWOT/SOAR analysis to enhance quality improvement
● Subject matter experts (change management)
● Network